An Award-Winning Back Office Solution that Understands the Wireline Market
Service providers are being challenged by the growth of emerging technologies in the wireless and IP worlds. With a significant paradigm shift in the wireline business model, providers must make an effort to increase growth by offering convergent technology and diverse bundled services. Wireline providers must focus their efforts creating an efficient back office while leveraging new opportunities to create innovative new services in order to remain competitive in the evolving communications landscape.
Info Directions offers a comprehensive solution for handling the needs of progressive facilities-based, wholesale, resale and convergent communications companies engaged in providing local, long distance, UNE-L and cable services. Info Directions' Web-based operations and billing product, CostGuard.NET, gives service providers the ability to streamline operations and offer a broad range of services to enhance their businesses model and increase revenue.
Capabilities
Committed to supporting the traditional wireline markets, Info Directions uses advanced Microsoft .NET technologies to create a net-centric billing, order management, workflow and sales system that helps service providers and their end user customers to manage transactions and share information real time. With Info Directions’ CostGuard.NET operations and billing system, service providers have the flexibility to define unique parameters for their operations and processes, enhance their customer care capabilities, manage channel relationships and create an almost unlimited selection of product offerings.
CostGuard.NET provides a comprehensive OSS/BSS with the following features:
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Benefits
The CostGuard product line has been refined through more than a decade of research and development to include a broad range of features designed to support wholesale, resale and facilities-based providers. CostGuard features:
Flexibility and speed
Today's fast-moving communications environment requires the flexibility to change, and change quickly. With CostGuard's robust product catalog, integrated tax engine and robust rating capabilities, service providers can build new marketing initiatives quickly, targeting niche markets and leveraging new opportunities faster than their competitors. The solution also provides extensive workflow and automation capabilities, lending additional possibilities for streamlining operations and improving the bottom line.
Tools for remaining competitive
CostGuard evolved from its roots as a solution for competitive providers to include new features for facilities-based carriers – without losing its focus on the definitive capabilities that delivered added value to this emerging market. CostGuard's focus on ease of use, efficiency and productivity now helps providers engaged in diverse business models maintain and enhance their competitive position in the changing communications marketplace.
An award-winning history
The CostGuard product line has been recognized for a number of industry and technology awards throughout its evolution. CostGuard's .NET-based product line has been honored with awards from the TeleStrategies Excellence Awards program in the categories of "Operational Excellence" and "Achievement in Innovation." The "Winning Customers" award from Microsoft made Info Directions and CostGuard.NET one of a select group of award recipients from Microsoft's global ISV community.