A Back Office Solution with a Technology Infrastructure that Parallels the Handset
With the proliferation of next-generation technologies and the ability to bundle services, mobile products are one of the fastest growing segments of the communications market. Wireless providers need to focus on targeting and retaining an often-elusive audience. They need to aggressively target niche markets and effectively tailor their product offerings while reducing churn and increasing the average revenue per user (ARPU) to remain profitable.
For these providers, finding a flexible and scalable operations and billing solution is critical to meeting the ever-changing needs of their customer base. Info Directions' CostGuard XG solution provides a robust back office solution that handles analog, CDMA, TDMA and GSM technologies and offers both facilities-based and resale providers the broad range of capabilities they need to remain competitive.
Further enhancing its offering to the wireless providers, Info Directions also offers an integrated telecom point of sale solution with Lexys Point of Sale. For providers with retail locations or MVNOs that need to track inventory, CostGuard XG and Lexys Point of Sale offer an integrated solution designed to simplify operations and help mobile providers capitalize on new opportunities for growth.
Capabilities
Using Microsoft's leading edge .NET technologies, the CostGuard XG operations and billing system offers a reliable, scalable platform that allows wireless providers to facilitate communication and collaboration among retail stores, salespeople, call centers and customers. With Info Directions' CostGuard XG operations and billing system, service providers have the flexibility to define unique parameters for their operations and processes, enhance their customer care capabilities, manage roaming relationships and create an almost unlimited selection of services. Together these capabilities allow wireless providers to develop uniquely branded and bundled products that cater to niche subscriber markets.
CostGuard XG provides a comprehensive operations and billing system with the following features:
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Benefits
Featuring open APIs and XML interfaces, CostGuard XG and Lexys Point of Sale bring together essential operational and billing system elements and third-party vendors offering complementary services such as pre-paid, distribution, insurance, etc. By facilitating the convergence of independent services into a single automated solution, CostGuard XG and Lexys Point of Sale help wireless providers gain efficiencies in their back office and retail operations. Info Directions offers the features wireless providers need to succeed:
Flexibility and speed
Today's fast-moving communications environment requires the flexibility to change, and change quickly. With CostGuard's robust product catalog, integrated tax engine and robust rating capabilities, service providers can build new marketing initiatives quickly, targeting niche markets and leveraging new opportunities faster than their competitors. The solution also provides an easy-to-use customer care interface designed to provide faster service, helping promote loyalty and eliminate churn.
Leading edge technology for an evolving market
The CostGuard operations and billing system and Lexys Point of Sale retail telecom solution are both built on Microsoft's .NET platform. Designed to make it faster and easier to program new functionality and interact with different systems and partners, CostGuard and Lexys Point of Sale have the technology foundation needed to support wireless and convergent service providers as they launch new products and services.
An award-winning history
The CostGuard product line has been recognized for a number of industry and technology awards throughout its evolution. CostGuard's .NET-based product line has been honored with awards from the TeleStrategies Excellence Awards program in the categories of "Operational Excellence" and "Achievement in Innovation." The "Winning Customers" award from Microsoft made Info Directions and CostGuard.NET one of a select group of award recipients from Microsoft's global ISV community.