DID YOU KNOW?
Martin Cooper, a Motorola researcher and exec, is considered the father of the mobile phone. He made the first handheld mobile call on April 3, 1973.
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Satisfaction from purchase to payment... the wireless billing software that helps mobile providers tackle the challenges of swiftly evolving technology and discriminating customers.
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Perfection. An unforgiving standard against which all mobile carriers are judged. From
activation to billing, wireless service providers are expected to provide a level of
excellence that can be elusive with a conventional billing and point of sale system.
Some of the most innovative facilities-based mobile carriers and MVNOs depend on Info
Directions to provide the point of sale, billing, OSS and CRM software they need to
succeed in a rapidly changing and highly demanding marketplace.
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Understanding and curbing churn is, arguably, the most critical element in a wireless carrier's success.
From real-time information access to advanced customer care capabilities, CostGuard's mobile billing software gives providers
a comprehensive solution that helps monitor and address the challenges created
by the need for uncompromising accuracy in billing, swift replies to customer issues and proactive product
development needs. For facilities-based and MVNO billing challenges, CostGuard offers a flexible
solution that brings customer and carrier opportunities into focus.
CostGuard wireless billing software also includes an integrated point of sale platform that helps mobile service
providers secure a holistic view of
their interactions with every subscriber, delivering the information needed to improve retention rates and
inspire new service offerings.
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The bottom line is an operations, billing, customer care and point of sale solution that
manages today's challenges and gives MVNOs and facilities-based wireless providers a ready
platform to leverage tomorrow's market potential.
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In addition to a robust OSS/BSS and POS platform, CostGuard's integratedwireless billing
software also features the unique Advance
Pay module. Advance Pay gives mobile providers the opportunity to obtain customers not served by
traditional post-paid platforms. As the economy tightens for many subscribers,
Advance Pay provides an alternative for wireless service providers to keep their
current customers and secure new ones – without investing in an expensive conventional prepaid
system. Advance Pay offers the potential to develop new revenue sources while
avoiding the significant infrastructure enhancements needed to support a prepaid
platform.
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Online and on the move. For mobile customers, online is the place to be for
everything related to their wireless service. From ordering new phones to checking
their minutes, mobile customers depend on the convenience of the Web to manage the
relationship with their service provider. With OnlineBill Self Care,
carriers can drive customer care, payment and ordering activities to the
Web, creating an efficient 24/7 service environment.
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