DID YOU KNOW?
50% of consumers would leave their triple-play service provider to obtain integrated fixed/mobile voice service. - In-Stat
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One bill, so many opportunities...CostGuard delivers truly convergent billing software with a
single view of the customer that raises both satisfaction and revenue potential.
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Today's bundled services, evolving business models with multiple lines of business,
competition from cable providers; the drive for all-in-one communications packages often
leaves service providers caught between promise and panic. Without the infrastructure to
support the dynamic vision of a convergent communications offering, there is little chance
of success. Info Directions sees what you see. Convergence isn't just about selling multiple
services to the same customer, it's about understanding the customer's communications needs
and delivering those products easily and efficiently.
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With the CostGuard convergent billing system, those providers already offering convergent
services and those considering adding complementary services to their existing
business can feel confident in their ability to leverage the promise of bundled
product offerings. CostGuard convergent billing software eliminates silos of customer information and delivers
a best-of-breed billing, CRM, OSS and POS solution with the flexibility to
accommodate both the technology demands and customer service requirements of a
united communications world.
An integrated point of sale platform extends the reach of the CostGuard convergent billing system solution
into retail operations and agent channels while still maintaining the holistic
view of the customer so critical to convergent providers. Sharing a customer
database and product catalog, CostGuard and Lexys POS record all interactions with
every subscriber. This delivers the information service providers need to improve
retention rates and inspire new service offerings. From retail to agent channel,
Lexys POS extends the reach of the service and support organization.
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The bottom line is an adaptable software solution that gives service providers a robust
foundation on which to successfully build and manage a multi-service business.
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In addition to a robust OSS/BSS and POS platform, CostGuard's integrated Advance
Pay module gives convergent providers yet another opportunity to expand their
market reach. As the economy tightens, many mobile subscribers will turn to
cash advance models as a way to keep their monthly communications costs in line. With
the hybrid Advance Pay pay-in-advance solution, convergent providers have an
alternative for these subscribers. This ensures a provider’s ability to maintain
their base and even add new customers without investing in a pricey prepaid system. With Advance Pay convergent carriers have a mobile service offering with the flexibility of post-paid and the broad appeal of prepaid.
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Effortless is the name of the game when appealing to customers who want to choose
one carrier to satisfy all their communication service needs. OnlineBill Self-Care
is designed to help these customers manage their bundles services online, quickly
and easily. Users can log into OnlineBill Self-Care to check their mobile minutes,
make payments, order new products and services, submit trouble tickets and more.
With OnlineBill Self-Care, service providers are able to reduce mailing costs,
encourage swift payment receipt via the Web and create the efficient 24/7 service
environment that simplicity-driven customers demand.
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