From June '06 to June '07, prepaid subscribers increased as a portion of overall wireless revenue by nearly 20%. - ATLANTIC-ACM
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Transforming transactions...the point of sale software solution that champions the quest for incomparable care.
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Telecom retail operations are the frontline of a mobile provider's customer care and sales
organizations. Providing the technology infrastructure needed to help store personnel
understand customer preferences, follow the natural progression of an upsell opportunity
and conduct the day-to-day store management activities is a crucial element in
creating a positive customer experience. Info Directions understands that from the moment
a customer walks in the door, there is the potential to either spread frustration or
cultivate loyalty.
Developed specifically for telecommunications retail stores, the Lexys telecom POS software
enables service providers to fine-tune their sales and support practices. Lexys POS offers a
full view of a customer's interactions with the service provider, assembling all the information
needed to help retail sales personnel generate additional sales opportunities, speed up activations
and address customer questions proactively. The Lexys telecom POS software solution understands
the intricacies of telecommunications sales and real-time activation and provides support for
traditional brick-and-mortar stores, call centers, and fulfillment warehouses.
In addition to managing traditional POS activities, Lexys POS also provides the foundation
for Info Directions' patent-pending Advance Pay product. Advance Pay
is a hybrid pre-paid/post-paid solution that helps carriers expand their market reach by offering an
easy to implement pay-in-advance alternative that fully leverages their investment in
CostGuard and Lexys POS.
Inventory errors and inconsistencies account for significant carrier revenue losses. Lexys
telecom POS software solution helps seal off the leaks with detailed inventory and
financial capabilities. Through Inventory Management, Lexys POS supports daily retail
business activities and maintains inventory data across the entire retail organization.
Each transaction within the system is governed by a carrier's own inventory rules to
promote efficient, cost-saving processes. The Inventory Dashboard provides at-a-glance
details on product quantities per status and per location with drilldown capabilities to
view additional product information. A shared Lexys POS and CostGuard Product Catalog also
provides a standard methodology for developing new products and bundling retail and billing
products, making it faster and easier to launch new services and offer special promotions.
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Leverage an integrated solution with a single view of the customer. |
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Streamline order entry with Windows-friendly GUI. |
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Create separate functional and permission profiles. |
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Improve up-selling and cross-selling efforts with scripted messages and automated product suggestions. |
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Automate business processes with workflow. |
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Monitor retail and customer care operations with centralized reporting. |
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Check and manage inventory levels real-time with the Inventory Dashboard. |
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Support for physical/non-physical and serialized/non-serialized inventory items. |
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Monitor inventory-related issues with notification capabilities by User and User Groups. |
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Manage inventory levels automatically with user-defined Restocking Levels. |
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Benefit from General Ledger design based on Generally Accepted Accounting Principles (GAAP). |
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Lexys POS and CostGuard also share a General Ledger that includes Generally Accepted
Accounting Principles (GAAP) such as accrual accounting, double-entry bookkeeping,
auditability and financial analysis reporting. The General Ledger's posting process is
carrier-specific with defined journaling rules for various transaction types. The shared
Lexys POS and CostGuard General Ledger also enforces carrier-specific rules related to
sales, returns, exchanges, fulfillment and more, lending greater consistency and accuracy
throughout a provider's retail and billing operations.
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The bottom line is a telecom point of sale software solution that delivers comprehensive, real-time information, effectively manages daily activities and creates exceptional customer experiences.
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