CostGuard
CRM
Service & Order
Product Management
Billing & Rating
Finance & Accounting
Inventory Control

LexysPOS
Advance Pay

OnlineBill

Microsoft Case Study

Cellular Provider Manages Sizzling Growth with .NET System for Operations and Billing

DID YOU KNOW?

Worldwide consumer broadband connections will grow from 323 million connections in 2007 to 499 million in 2012. - Gartner

EBPP SOFTWARE SOLUTION WITH SELF-CARE

Ready when they are...the EBPP software and self-care solution that makes managing accounts a truly personal customer experience.

Customers today expect more than just standard support from their service provider; they want customer care designed just for them. With EBPP and self-care, service providers have the framework to support each user's unique account management goals. With 24/7 availability, EBPP software and self-care portals help reduce live calls to support while still improving customer satisfaction levels. Info Directions understands the importance of supplementing broad, generalized customer service initiatives with an online strategy that addresses individual customer needs.

Enhance Your Web Presence
Built exclusively for the telecommunications industry, OnlineBill seamlessly integrates with the CostGuard family of billing, POS and CRM products. OnlineBill helps service providers lower printing and production costs and facilitate faster payment turnaround through the use of online credit cards, debit cards and electronic checks. A robust reporting component uses familiar tools like filters and groups to help OnlineBill users analyze their usage records. With OnlineBill, service providers have the ability to create a proactive service environment that helps customers get the most from their communications services.


	Customize interface with service provider logos, colors, fonts, etc.
	Present invoices and receive payments electronically.
	Customize marketing messages and guide the user in product and service selection.
	Reduce costs associated with customer care by allowing users to: Update contact information View invoice and usage details Make payments Add e-payment accounts Add new lines of service Purchase handsets and accessories Submit Trouble Tickets Create reports
	Track user access for trending.
	Automate e-mails for bill notification.

The bottom line is the opportunity to provide tailored service and support that conveys a critical message to each customer, "we care about you."

E-commerce Made Easy
From basic account information to sophisticated reporting and analytic tools, OnlineBill's EBPP software and self-care capabilities extend the reach of the provider's customer service organization, strengthening the provider-customer relationship. Enhanced self-care features allow customers to purchase handsets, accessories or other devices online. Customers can add services, submit Trouble Tickets, manage usage, and even renew pay-in-advance minutes.

With customization capabilities using logos, colors, fonts and images, service providers can adhere to their established brands, as well as drive users to make additional purchases using tailored advertising messages. This comprehensive module delivers telecom-specific functionality that increases the efficiency of Web-based transactions and can significantly reduce costs associated with calls to customer care.