The carrier community must embed customer centricity in every fiber of the business. - Yankee Group
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Communications billing is our world. Put our experienced engineering, technical,
consulting and education services to work and build on your success.
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Info Directions offers clients end-to-end support with a full range of telecommunications
software services. Info Directions' professional services representatives work in concert
with integrators and other third-party vendors to optimize the operation of our clients'
CostGuard product suite. Guided by both product knowledge and industry best practices,
professional services representatives provide a tailored approach to addressing the issues
unique to each client's business model and processes.
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By enlisting the help of Info Directions' Professional Services team, service
providers gain access to resources that can help them maximize their infrastructure
investment, gain operational efficiencies and adapt to change. Clients can tap Info
Directions' software services experts to coordinate the following activities:
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Our U.S.-based development team provides supplemental engineering services to
enhance the CostGuard solution and facilitate information sharing with third-party
vendors. Leveraging CostGuard's APIs, XML and Web Services, Info Directions'
development team is dedicated to supporting the unique and diverse requirements of
clients from across the spectrum of the communications world.
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Providing software solutions is only part of what Info Directions does to help
communications service providers maximize the productivity of their back office
operations. Our experienced team of telecommunications experts regularly work
with service providers on initiatives designed to document and improve business
processes, plan for growth initiatives and conduct return on investment analytics.
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Client organizations routinely call on the award-winning services of Info Directions'
Product Education team to create custom documentation that incorporates both product and
company-specific information. Custom training sessions are also available to reinforce
service provider rules and deepen the CostGuard learning experience.
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As service providers evolve, it is critical that their technology infrastructure
receive frequent evaluations and updates as well. Info Directions provides
consulting services to help examine essential hardware and software components in
an effort to optimize performance and increase productivity.
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