The two most likely items for telecom companies to outsource are billing and I.T.-related components. - RCR Wireless
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"Learning is a treasure that will follow its owner everywhere."
- Chinese Proverb
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The Info Directions product education team uses instructional technology best practices
and innovative presentation techniques to guide product users as they master the CostGuard
solution. Info Directions trainers ensure user comprehension by employing both
collaborative discussion methods and practical hands-on learning. Individual and group
review of the material helps users lock in what they have learned and highlight areas for
improvement.
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IDI University is a place where talent meets strategy, culture and development – and
performance takes off! It encompasses all the educational experiences at Info Directions
related to internal staff development, transfer of industry knowledge and shared learning
experiences with the provider community it serves.
For new clients, Info Directions offers an extensive education process using numerous
training activities and employing various methodologies to increase comprehension among
users with various learning styles. Focused on providing a comprehensive education
experience, Info Directions’ training specialists offer more than just product knowledge,
they help each service provider learn to adapt the CostGuard solution to meet the needs of
their business.
With a commitment to ongoing development, Info Directions' product education specialists
are always available to assist clients with training initiatives for upgrades, to instruct
new employees and to address specific service provider goals. Offering sessions on-site, at
our headquarters or remotely via Webinars, Info Directions creates a training experience
that helps users fully capitalize on their CostGuard investment.
Info Directions clients also enjoy the benefits of a comprehensive context-sensitive
OnlineHelp feature developed by the company's award-winning documentation team. Members of
the Society for Technical Communication, Info Directions' documentation specialists
reinforce training content and guide users through the important operations needed to
manage today's complex communications service environment.
Valued for their depth of product knowledge and ability to transfer their expertise to the
user community, Info Directions' training and product documentation specialists also assist
service providers in developing materials to support their own custom documentation and
training initiatives.
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