11% of total cellular subscriptions worldwide are 3G. - In-Stat
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Running a billing and customer care application is mission critical. Bills need to be accurate, timely and appealing. Info Directions has assembled both
the technical expertise and the technology components to help service providers manage
their operations in a manner most efficient for their lines of service.
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Info Directions' hosting solution is a flexible and cost-effective alternative to an
installed software system. A web-client interface allows service providers to use a
standard Web browser to seamlessly access and manage operations via the Internet –
eliminating the need for costly technology infrastructure and providing unparalleled control
of data in a live, query-enabled database.
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Info Directions' Billing Services Team provides the expert advice and system
insight to help carriers maximize the benefits of their CostGuard solution.
While still maintaining control of product catalog and rate plans, service providers can
delegate the majority of recurring billing-related tasks such as loading call records,
updating tax databases, managing audits, running duplicate detection and more to Info
Directions' Billing Services Team. With experience completing thousands of bill runs,
the Billing Services Team brings a depth of knowledge that clients have come to depend on.
Completing Info Directions' hosted offering is a state-of-the-art data center
facility designed to exceed the stringent Network Equipment Building Standards
(NEBS) – the most common set of safety, spatial and environmental design
guidelines for telecommunications equipment.
Co-located in the Frontier CyberCenter, Info Directions' hosted offering provides
both physical and data security. Data Center Engineers use their IT experience to
monitor system availability, performance and security elements, conduct standard
maintenance and manage external data interfaces.
With a range of application licensing, hosting and support options available, Info
Directions provides a flexible delivery method to meet any service provider's
business model.
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