More than 17,000 telecom patents were issued in 2006. - FCC
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Helpful. Polite. Professional. Smart. Concerned. Ready to go the extra mile. That's how
clients describe Info Directions' Software Support specialists.
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Info Directions' support team serves as CostGuard specialists dedicated to sharing
their knowledge and experience with our clients. Staff members are trained in both Info
Directions software products and the supporting technologies that help service providers
maximize the benefits secured from their operations and billing system investment.
Employing leading edge research tools and web-enabled remote diagnostics, Info Directions'
software support specialists conduct problem resolution activities, answer questions and
provide guidance on a wide range of billing- and application-related items.
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Info Directions provides an extensive E-Support Web site for clients, providing
24/7 access to:
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View, submit, track, research, and resolve issues |
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Submit and monitor custom development requests |
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Review important product announcements |
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Download software and documentation |
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Access release notes |
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Submit product suggestions |
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Manage billing calendars (ASP hosting clients) |
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