OnlineBill®

Overview Manage More Customer Care Activities Via the Web with Optional EBPP and Web Self-Care Modules OnlineBill is Info Directions' exclusive telecom electronic bill presentment and payment (EBPP) application. Seamlessly integrating with the CostGuard family of operations and billing solutions, OnlineBill helps service providers lower printing and production costs and facilitate faster payment turnaround through the use of online credit cards, debit cards and electronic checks. The OnlineBill solution helps provides a number of advantages for end users including receiving bills, making payments and managing their account quickly and easily via the Internet. In addition to receiving and paying their bills, end users have the ability to manage their account, using OnlineBill's report capabilities to monitor calls by length, frequency and cost and save standard reporting filters and groups. Users can also view their bill details, conduct ad-hoc searches and configure their viewing options. Also Available: Enhanced Web Self-Care In addition to the above capabilities, the Enhanced Web Self-Care module provides end users with the ability to accept new orders for service, add services to an account and submit Trouble Tickets via the Web. This comprehensive module delivers telecom-specific functionality that increases the efficiency of Web-based transactions. Capabilities Standard OnlineBill • Create new online accounts • Distribute e-mail notices • View bill details • Review past invoices • Configure viewing options • Provide online bill pay • Conduct ad hoc searches and save filters and groups • Run reports on usage • Update account information • Select payment options Enhanced Web Self-Care • Review account information and status at a glance • Submit and manage Trouble Tickets • Manage self sign up via the Web • Add or change new features and services • Create contracts and service agreements • Purchase handsets, devices and accessories • View used and remaining minutes for post-paid and pay-in-advance accounts • Refresh pay-in-advance minutes via a credit card • Track user access by account page • Customize e-mail options for notification and billing • Provide visibility for corporate accounts and their children • Facilitate E911 sign up for VoIP services • Capture unique data requirements for VoIP providers Benefits OnlineBill is an online bill payment and presentment solution that gives service providers the ability to send invoices, receive payments and communicate with customers via the Internet. Integrated with CostGuard.NET and CostGuard XG, OnlineBill provides a seamless EBPP tool that helps service providers: Reduce contacts to their customer care organization OnlineBill users also manage many of their own account functions, reducing calls to the service provider's customer care organization. OnlineBill users can view current and past invoice details, conduct ad hoc searches on their account, run reports on usage and change/select payment options via the Web on their own time. Secure payments faster and easier Without the delay of traditional mail delivery service providers can capitalize on the electronic receipt and payment of invoices via OnlineBill, improving cash flow and reducing the time required to report and resolve disputes. Reinforce your corporate identity OnlineBill gives service providers the ability to customize the design template and graphics to reflect their unique corporate identity. With OnlineBill it is easy to deliver a unified look and feel.