A Leading Edge Back Office Solution for Today's Services and Tomorrow's Technologies
Next-generation IP-based technologies offer an alternative to traditional telephony services and have gained a foothold among savvy end users seeking new capabilities from their communications choices. As the number of their VoIP subscribers has increased, next-generation providers are facing significant challenges managing their customer care, billing, payment processing and collections operations. With CostGuard.NET managing these back office operations, IP-based providers can focus on eliminating manual operations and increasing productivity.
For service providers offering VoIP, Wi-Fi, WAP, IP, Data, ASP-based services and content-driven billing, Info Directions provides the flexibility and open architecture needed to create an integrated back office solution that simplifies operations and helps next-generation service providers leverage new business opportunities.
CostGuard.NET also offers next-generation providers the support of a fully integrated Tax Management module. As the taxation environment changes for VoIP services, providers need to be prepared to manage those changes with a proven tax solution.
Capabilities
Employing real-time rating functionality and a Web-based interface, CostGuard.NET helps next-generation service providers initiate a prompt response to customer inquiries, deliver attentive account management services, and engage in real-time decision-making activities. CostGuard.NET helps service providers evolve, managing a wide range of products and services from the VoIP, SaaS, Wi-Fi, WAP, IP, Data and ASP worlds.
CostGuard.NET uses open APIs and XML interfaces to bring together essential operational and billing system elements with the third-party partners that provide complementary services such as invoice design and production, remittance processing, fraud management and more. By facilitating the convergence of these independent operations into a single automated system, CostGuard.NET helps next-generation providers gain efficiencies throughout their back office.
CostGuard.NET provides a comprehensive operations and billing system with the following features:
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Benefits
CostGuard provides next-generation and convergent service providers with the essential operational and billing system elements needed to run their back office efficiently and safeguard revenue. With workflow capabilities to manage complex processes such as order management, provisioning, inventory, collections and more, CostGuard delivers a comprehensive solution that helps next-generation and convergent carriers manage growth. Info Directions offers the features next-generation providers need to succeed:
Capturing and collecting revenue
Every dollar counts and CostGuard ensures every dollar gets counted. With more than a decade of billing experience, CostGuard uses the communications provider's own unique business rules to manage complex product design and rating requirements, apply flexible discounting schemes, administer collections scenarios and. In addition, CostGuard features an integrated tax engine that ensures the proper application of taxes on the local, state and federal levels.
Streamlining the back office
IP-based technology calls for an operations and billing system that eliminates manual processes and streamlines the back office. With CostGuard's powerful workflow and automation tools the majority of tasks associated with orders, provisioning, collections, etc. are handled automatically. Only the exceptions still require hands-on attention.
An award-winning history
The CostGuard product line has been recognized for a number of industry and technology awards throughout its evolution. CostGuard's .NET-based product line has been honored with awards from the TeleStrategies Excellence Awards program in the categories of "Operational Excellence" and "Achievement in Innovation." The "Winning Customers" award from Microsoft made Info Directions and CostGuard.NET one of a select group of award recipients from Microsoft's global ISV community.