Proven Operations and Billing Solutions for Facilities-based Resale and MVNO Providers
Info Directions' CostGuard XG operations and billing system offers today's customer-focused, mobile voice and data, MVNO, fixed wireless and satellite service providers with a comprehensive platform for developing the unique brand and product bundles needed to appeal to and target a diverse subscriber base.
Leveraging Microsoft's .NET platform, the scalable, reliable CostGuard XG operations and billing solution delivers measurable, bottom-line benefits throughout the organization. Operations, IT, sales and marketing, customer service, and executive management will all see significant benefits from Info Directions' leading edge telecom operations and billing solution.
In addition, Info Directions also provides the fully integrated Lexys Point of Sale telecom solution to help retail operations manage sales, customer accounts, inventory, repairs and more. Together, CostGuard XG and Lexys Point of Sale help wireless service providers build greater product diversity, enhance customer satisfaction, reduce churn and improve cash management.
Capabilities
CostGuard XG's operations and billing system delivers a comprehensive back office solution that provides support for the entire service provider organization. CostGuard XG includes the following components:
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Benefits
With Info Directions' CostGuard XG operations and billing solution and the optional Lexys Point of Sale system, wireless service providers and MVNOs are able to seize new opportunities for growth – secure in the knowledge that their back office offers the flexibility and scalability to accommodate new revenue-generating products, services and technologies. CostGuard XG helps service providers:
Reduce customer churn
CostGuard XG offers a user friendly, Windows-based customer care interface that gives customer service representatives the ability to serve end users faster and resolve more issues on the first call. CostGuard XG provides robust customer service capabilities with real-time order information and PDFs of current and past invoices. When follow ups are required, CostGuard XG provides an extensive Trouble Ticket feature with escalation capabilities, screen-pop reminders and detailed journals. With CostGuard XG, customer queries are handled quickly and with a focus on creating a positive customer experience that helps reduce churn.
Integrate Point of Sale operations
The optional Lexys Point of Sale system is fully integrated with the CostGuard XG operations and billing solution, bringing true customer care capabilities to the retail environment. Lexys offers a unified database with a consolidated view of the customer and a single product catalog for retail and billed products. System maintenance and configuration activities are managed from a central location via the Internet for trouble-free setup and administration. A full-service application, Lexys provides the telecom-specific support that wireless providers and MVNOs need to support retail operations.
Improve business management
With CostGuard XG, wireless service providers can manage taxes, orders, customers, products, and internal users with a comprehensive set of security, marketing, administration and reporting tools. Designed to deliver benefits throughout the service provider's organization, CostGuard XG provides workflow and automation capabilities that eliminate repetitive processes and streamline operations. With Lexys Point of Sale, wireless service providers can monitor and manage the complete range of their operations from retail outlet to billing.
Build greater product diversity
In today's environment, products and services change rapidly and successful marketing initiatives are built on creating unique products and services that appeal to niche markets. With a flexible and robust product catalog, CostGuard XG allows for flexibility in marketing initiatives and offers reporting capabilities to help determine campaign success. CostGuard XG also supports loyalty programs, bundling of products, services and complex pricing schemes to precisely target specific markets. A Discounting Wizard helps users set up and maintain their product offerings and an integrated tax module helps the marketing team create new promotions with ease.