The Flexibility and Stability to Offer Diverse Products Bundles from a Single System and on a Single Invoice
When managing a convergent communications business, providers need a single view of their customer base that allows them to deliver on the promise of product bundling and a single invoice. With the ability to manage facilities-based, wholesale, resale and convergent communications companies engaged in providing local, long distance, wireless, data and IP services, Info Directions provides a back office that streamlines operations and provides bottom line value throughout the organization.
Info Directions understands that speed to market and flexibility are paramount in remaining competitive. With CostGuard.NET service providers combine all their available products and services in a single product catalog and use drag and drop capabilities to bundle them into packages to appeal to any number of niche markets.
With CostGuard.NET convergent communications providers can see all the products and services ordered by any one customer and view everything related to the account, from invoices and payments to trouble tickets and collections. With its powerful customer management capabilities, CostGuard.NET helps service providers deliver a superior customer care experience that reduces churn and enhances the efficiency of the entire back office.
Capabilities
Employing real-time rating functionality and a Web-based interface, CostGuard.NET helps next-generation service providers initiate a prompt response to customer inquiries, deliver attentive account management services, and engage in real-time decision-making activities. CostGuard.NET helps service providers evolve, managing a wide range of products and services from the VoIP, SaaS, Wi-Fi, WAP, IP, Data and ASP worlds.
CostGuard.NET uses open APIs and XML interfaces to bring together essential operational and billing system elements with the third-party partners that provide complementary services such as invoice design and production, remittance processing, fraud management and more. By facilitating the convergence of these independent operations into a single automated system, CostGuard.NET helps next-generation providers gain efficiencies throughout their back office.
CostGuard.NET provides a comprehensive operations and billing system with the following features:
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Benefits
With more than 10 years of experience in the communications market, Info Directions delivers reliable, tested solutions to providers managing a wide range of wireline, wireless, convergent and next-generation services. The CostGuard product line has been refined through more than a decade of research and development to include a broad range of features designed to support wholesale, resale and facilities-based providers. CostGuard features:
Accountability
In a convergent communications environment, every record needs to be captured and accounted for in rating and billing operations. At its core, CostGuard.NET features a stable rating engine and advanced billing capabilities that have proven themselves over and over again in the wireless, wireline, next-generation and convergent markets. CostGuard.NET features extensive auditing and reporting tools to make it easier to maintain control over back office operations.
Flexibility
To manage the diverse requirements of a convergent communications business, providers need flexibility. CostGuard.NET's configuration layer and workflow engine make rigid work plans and large custom engineering efforts a thing of the past. With CostGuard.NET, changes to workflow tasks can be made in days, not months – giving the back office the tools needed to support the provider's evolving business.
An award-winning history
The CostGuard product line has been recognized for a number of industry and technology awards throughout its evolution. CostGuard's .NET-based product line has been honored with awards from the TeleStrategies Excellence Awards program in the categories of "Operational Excellence" and "Achievement in Innovation." The "Winning Customers" award from Microsoft made Info Directions and CostGuard.NET one of a select group of award recipients from Microsoft's global ISV community.