IDI Blog

COMPTEL Here we Come

6/24/2010 12:37:00 PM

Just a quick note...Info Directions will be attending the COMPTEL PLUS conference in Dallas, Sept. 12-15.

On the heels of a fantastic Billing World show, we are pleased to have another opportunity to meet with leading telecom providers and demonstrate how an OSS/BSS solution can deliver return on investment

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Data Trumps Voice: What Will Our Mobile Market Look Like in a Year?

5/19/2010 4:26:00 PM

The TelecomTV.com headline read, “Softbank becomes first mobile telco to outsell voice with data.” In a mobile world that made us dependent on its voice service offerings, this really grabbed my attention. As much as mobile voice changed our world, mobile data has exponential power. If Softbank, a Japanese company, is a leading indicator of many of the emerging and hastening trends that we can expect to see in the U.S. over the next 12 months, what does that mean for carriers and customers?

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Using Your Imagination - Info Directions Sponsors Annual Innovation Event

4/30/2010 12:59:00 PM

Innovation is the hallmark of the telecommunications industry. I think back to when I was in college and could only use a payphone to call my roommates to ask them where we were meeting up when I was done with work. Stop doing the math, I'll stipulate to the fact that it was kind of a long time ago. Today, my cell phone...well, it pretty much manages my life (children's schedule, entertainment, family events, appointments, etc.). And why? Innovation.

That's why I'm thrilled that Info Directions is once again sponsoring the "Imagine RIT: Innovation and Creativity Festival" at Rochester Institute of Technology. Imagine RIT is a campus-wide event that showcases the creative spirit of RIT students, faculty and staff. Visitors have the opportunity to experience the breadth and depth of RIT's accomplishments through interactive presentations, hands-on demonstrations, exhibitions, and research projects set up throughout campus. Inflatables, games and multiple performance stages with live music and entertainment make it a great day for all ages. And did I mention, it's free?

I don't know what we'll see at this year's Imagine RIT event, but maybe it's the next big thing in telecom or gaming or even recycling. And that's the important thing. To keep looking, thinking and innovating. This is just one event, but the enthusiasm it creates for moving beyond our boundaries is destined to produce far-reaching results.

Let the creativity begin!

It's All in the Association

4/28/2010 10:32:00 AM

Industry associations can be one of the most valuable partnerships that an organization can cultivate. The individual members of the association and those members who serve in leadership roles are responsible for representing the industry in initiatives as wide ranging as regulatory and compliance, legal advocacy, financial management, training and education, and so much more. These leadership positions call for a diversity of skills and the ability to maintain perspective. It's hard work, much of which goes on behind the scenes and with little public acknowledgement. As the Rural Cellular Association (RCA) elects new board members at its annual convention this week, we wish everyone the best of luck in taking on the challenge of continuing the mission of this important association. You have our support for your efforts and our sincere thanks for your contributions.

The Relationship is Still How Business Gets Done

3/29/2010 12:53:00 PM

Upon returning from the CTIA Wireless show in Las Vegas last week, I was struck by how many partners, friends, clients and associates made a true impact on making the show a success for us. As much as technology has enabled us to connect with one another while at one of these large events, it was still the relationships cultivated over the years that provided us with the opportunity to attend events with partners, share goals with clients, and meet new prospects.

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Customer Service, Self Care and we're not far behind...

2/5/2010 3:15:00 PM

When I read an article about customer service in telecom, I approach it as a consumer first and as someone “in the industry” second. An interesting one, “Customer Care and Three Dog Night,” appeared in Tim McElligott’s Billing and OSS World blog and really hit the nail on the head. As amazing as we have been at developing new communications services and applications for handsets, as an industry we still struggle to effectively leverage technology in a way that successfully adapts the customer care experience for the Web.

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Proud to be no. 44 on the Rochester Top 100

11/4/2009 10:23:00 AM

We are excited that we have recently been selected as a 2009 Rochester Top 100 company. Co-sponsored by the Rochester Business Alliance and the Rochester office of KPMG LLP, the Top 100 program recognizes the efforts of privately owned enterprises in the Greater Rochester area that have shown significant dollar and percentage growth for the last three years.

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Info Directions Earns Place on Inc. 5000

8/13/2009 12:32:00 PM

We are happy to announce that Info Directions has been ranked on the Inc. 5000 list of fastest-growing private companies in the country. The list is the most comprehensive look at the most important segment of the economy – America’s independent-minded entrepreneurs. Taken as a whole, these companies represent the backbone of the U.S. economy. In order to be ranked on this prestigious list, revenue in 2005 must have been at least $200,000, and revenue in 2008 must have been at least $2 million.

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IDI Conquers Chase Corporate Challenge

6/4/2009 10:48:00 AM

The rain didn't stop our employees from tackling the 19th Annual Chase Corporate Challenge event the other night. More than 9,000 competitors from 414 participating companies showed up at RIT for the event. Shivering in ponchos and wind breakers, family and friends rallied to get everyone across the finish line. After completing 3.5 miles in soggy sneakers, our admirable team was congratulated with warm food and beverages under the Info Directions tent.

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It’s the United Way

5/7/2009 5:16:00 PM

Info Directions has just closed its annual United Way campaign and we are pleased to report that we had a record number of participants this year who raised more than $40,000 to support our local community. The company also offered a corporate leadership matching grant to encourage new businesses to sign on to the campaign.

Info Directions also participated in the United Way’s Annual Day of Caring, which saw the company donate bags and bags of food and get a little dirty cleaning up the Granger Homestead and Carriage Museum in Canandaigua, N.Y.

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