Reduce the Barrier to Entry and Pay as You Grow in Info Directions' ASP
Info Directions' ASP solution is a flexible and cost-effective alternative to an installed software system. Using a Web-client interface, the ASP allows convergent communications and data service providers to use a standard Web browser to seamlessly access and manage their operations via the Internet. This simultaneously eliminates the need for costly technology infrastructure and provides unprecedented control of data in a live, query-enabled database.
Completing the ASP offering is the Info Directions Billing Services Team, a group of trained billing specialists that serve as a dedicated part of your back office operations. Clients in our ASP are free to focus on critical business issues while our Billing Services Team manages the day-to-day billing tasks and system maintenance needs. The Billing Services Team also provides expert advice that helps clients leverage their CostGuard system to improve the organization's bottom line and enhance the customer experience.
Completing the ASP offering is a state-of-the-art hosting facility designed to exceed the stringent Network Equipment Building Standards (NEBS), the most common set of safety, spatial and environmental design guidelines for telecommunications equipment. Co-located in the Frontier CyberCenter, Info Directions' ASP provides physical and data security with armed guards, surveillance cameras, biometric scanners, enclosed cabling, laser sniffers, redundant switches, redundant IP backbone, redundant power supplies and more.
Info Directions' ASP helps service providers fully realize the deep capabilities of their CostGuard operations and billing system. It eliminates fixed back office costs, guards against technology obsolescence, and takes advantage of easy scaling capabilities for growth opportunities.
Capabilities
Info Directions' ASP provides both the physical facilities and the personnel that service providers need to manage an efficient outsourced relationship.
Facilities
Co-located in the in a state-of-the-art hosting facility, Info Directions' ASP provides a secure environment that includes:
| • | Armed guards | • | No outside windows |
| • | Surveillance cameras | • | Bullet proof glass |
| • | Man traps | • | Temperature-controlled rooms |
| • | Enclosed cabling throughout the building | • | Laser sniffers to detect environmental changes |
| • | Biometric hand scanners | • | Redundant power supplies |
| • | Ramming ballards | • | Reinforced concrete walls |
| • | Advanced fire suppression technology | • | Fully redundant Cisco Catalyst switches and IP backbone |
Personnel
Service providers immediately gain a competitive advantage with Info Directions' ASP by moving fixed costs for systems and expertise off the balance sheet. The offering provides customers with a diverse team of billing and system experts who manage the day-to-day back office tasks typically found with this type of mission critical solution. These tasks include:
System Configuration
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Deployment of Service Packs and Upgrades
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Application Configuration Assistance
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Daily Processing of Order Import and Call Detail
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Recycle Toll Management
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Billing & Duplicate Detection
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Invoice Generation
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OnlineBill®
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Data Updates
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Benefits
Running a back office system is demanding and Info Directions has assembled both the technology and the technical expertise to help service providers manage their operations in the most efficient manner with the Info Directions ASP solution. Info Directions' ASP offers service providers more than just a back office solution; it adds value that shows up on the bottom line with:
Outsourcing to pay as you grow
As an outsourced solution, Info Directions' ASP offers service providers a leading edge technology solution for a lower upfront investment. This "pay-as-you-grow" model balances operations costs with revenues and creates a predictable model for long-term financial planning.
A knowledgeable team, no salaries
Info Directions' Billing Services Team provides the expert advice and system insight for maximizing the benefits of the CostGuard solution without a direct hire. They often serve as consultants, helping clients identify new opportunities for using CostGuard to enhance productivity. Info Directions staffs the Billing Services Team to accommodate absences so there is never the need to worry about your billing activities in the case of vacation or illness.
A full managed services option
Info Directions also provides a Managed Services option which allows clients to host the hardware and tap Info Directions' Billing Services Team as their back office staff. Additionally, clients can use this option as a “staging” service for a licensed version hosted at Info Directions ASP facility, with Info Directions' Billing Services Team running the back office until the client is ready to take over the day-to-day activities on-site.